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TaTiO's Virtual Job Simulations: Tailored Solutions for Your Company

In today's staffing and recruiting landscape, the swift and efficient discovery of ideal talent is paramount. TaTiO comprehends the hurdles that agencies encounter, and we've redefined the recruiting journey through our Virtual Job Simulations (VJS). These simulations provide candidates with an immersive glimpse into available roles, leading to elevated engagement metrics and a profound grasp of job prerequisites. Allow us to illustrate how TaTiO's VJS can metamorphose your recruitment strategies:


Reduced Drop-Off Rates

VJS' engaging, gamified approach ensures active candidate participation, significantly cutting drop-off rates. This shift maintains a robust talent pipeline.


Increased Candidate Attraction

VJS acts as a talent magnet, offering interactive and realistic experiences that draw candidates in, expanding your applicant pool.


Enhanced Efficiency

VJS employs a data-driven evaluation, saving recruiters time. Collecting 150 data points per candidate, it provides objective metrics for informed decisions.



Customized Solutions in Days


At TaTiO, we understand that every company has unique requirements. That's why our Virtual Job Simulations (VJS) are agile and adaptable, allowing us to tailor them to your specific needs within days.


Whether you need a simulation that mirrors a specific role or requires an experience aligned with your industry, TaTiO's VJS can swiftly match your expectations. This level of personalization ensures simulations seamlessly integrate with your company's culture and objectives, making recruitment more effective.


Now, let's dive into the specific simulations TaTiO offers for various roles in your industry:



Warehouse Associate Simulation


In the fast-paced world of logistics, a top-notch warehouse associate is a crucial asset. Our simulation assesses candidates on tasks like locating items, following work protocols, picking, packing, and problem-solving. Relevant positions include Shipping, Receiving, Forklift Operators, and Inventory Clerks.


Core tasks:

  • Locate items - Find products' location in the warehouse.

  • Follow work protocols - Follow warehouse instructions and workplace procedures.

  • Picking - Choose the right merchandise, both quantity and quality.

  • Packing - Place merchandise in boxes according to order.

  • Problem solving - Solve common, day-to-day problems and deal safely with hazardous situations.

Additional measures:

  • Performance Time

  • Items identification

  • Maintaining quality of performance

  • Capacity

Relevant positions: Shipping, Receiving, Forklift Operators, and Inventory Clerks


Customer Care Simulation


For positions in customer service, our simulation evaluates candidates' service orientation, ability to glean information, CRM navigation skills, addressing customer needs, and accurate documentation. Relevant positions include Account Representatives, Call Center Representatives, and Customer Service Representatives.


Core tasks:

  • Service orientation - Ability to provide high-quality service, and to communicate effectively with customers

  • Glean information - Identify the issue & extract relevant information on the customer's needs

  • Navigate computer system - Effectively operate a new CRM

  • Address customer's needs - Provide suitable responses to customer's needs and issues

  • Document conversations - Accurately summarize customer interaction


Additional measures:

  • Performance time

  • Tone of voice

  • Speech clarity

  • Appropriate Content

  • English proficiency

  • Use of service words

Relevant positions: Account Representative, Call Center Representative, Customer Service Representative

Delivery Truck Drivers Simulation


Efficient and safe delivery operations are vital. Our simulation assesses candidates on following work procedures, problem-solving, proper loading and unloading, interpersonal skills, and route planning and navigation. Relevant positions include Delivery Truck Drivers.


Core Tasks:

  • Follow work procedures - Adhere to established work procedures for efficient and safe delivery operations

  • Problem Solving - Appropriately identifies and resolves mechanical and safety issues

  • Loading and unloading properly - Proper loading and unloading of cargo to and from the transport truck.

  • Interpersonal skills - Ability to provide high-quality service, and communicate effectively with customers and colleagues.

  • Route Planning and Navigation - Plan routes according to delivery schedules.


Additional measures:

  • Performance Time

  • Items identification

  • Tone of voice

  • Use of service words

  • Attention to detail

Relevant positions: Couriers and Messengers, Freight Handlers, Heavy Truck Drivers



Front-Line Worker in Retail Simulation


Retail is all about providing excellent customer experiences. Our simulation assesses candidates on tasks like addressing customer needs, promoting sale items, recommending and locating merchandise, service orientation, and computing sales prices. Relevant positions include Retail Sales Associates and Customer Service Associates.


Core tasks:

  • Address customers' needs - Provides suitable responses to customers' needs and issues.

  • Promote sale items - Drives sales by promoting specials to customers.

  • Recommend and locate merchandise - Shows attention to detail and product knowledge.

  • Service orientation - Ability to provide high-quality service, and to communicate effectively with customers.

  • Compute sales price - Demonstrates basic math skills in calculating costs of purchases.


Additional measures:

  • Performance time

  • Tone

  • Speech clarity

  • Appropriate Content

  • Use of service words

  • Attention to detail

Relevant positions: Retail sales associate, Retail Salesperson, Sales Associate, Customer Service Associate


Fashion Sales Associate Simulation


In the fashion industry, it's essential to create delightful buying experiences. Our simulation evaluates candidates on addressing customer needs, driving sales, service orientation, following store protocols, and computing sales prices. Relevant positions include Fashion Advisors and Retail Salespeople.


Core tasks:

  • Address customers' needs - Provides suitable responses to customers' needs and issues.

  • Drive sales - Drives sales by promoting relevant items to customers.

  • Service orientation - Ability to provide high-quality service, and to communicate effectively with customers.

  • Follow store protocols - Provides information to the client in accordance with company protocols.

  • Compute sales price - Demonstrates basic math skills in calculating costs of purchases.


Additional measures:

  • Performance time

  • Tone of voice

  • Speech clarity

  • Appropriate Content

  • Use of service words


Relevant positions: Fashion advisor, Retail sales associate, Retail salesperson


Call Center Representative Simulation


Effective contact center representatives are the first line of support for customers. Our simulation assesses candidates on service orientation, information extraction, protocol adherence, addressing customer needs, and typing skills. Relevant positions include Account Representatives, Customer Service Representatives, and Customer Support Representatives.


Core tasks:

  • Service orientation - The ability to provide high-quality service, and to communicate effectively with customers

  • Glean information - Identify the issue & extract relevant information on the customer's needs

  • Follow work protocols - Follow instructions and workplace procedures

  • Address customer's needs - Provide suitable responses to customer's needs and issues

  • Typing - The ability to type accurately & effectively


Additional measures:

  • Performance time

  • Tone of voice

  • Speech clarity

  • Appropriate Content

  • English proficiency

  • Use of service words


Relevant positions:: Account Representative, Customer Service Representative, Customer Support Representative


Bank Teller Simulation


Bank tellers need to provide excellent service while handling financial transactions. Our simulation evaluates candidates on using banking terminology, addressing customer needs, following work protocols, navigating computer systems, and service orientation. Relevant positions include Financial Services Representatives and Cashier Tellers.


Core tasks:

  • Usage of bank terminology - Familiarity with key banking concepts & their usage

  • Address customer's needs - Provide suitable responses to customer's needs and issues

  • Follow work protocols - Follow instructions and workplace procedures

  • Navigate computer system - Effectively operate a new CRM

  • Service orientation - The ability to provide high-quality service, and to communicate effectively with customers

Additional measures:

  • Performance time

  • Tone of voice

  • Speech clarity

  • English proficiency

  • Appropriate Content

Relevant positions:: Financial Services Representative, Cashier Teller, Customer Service Representative


Sales Development Representative (SDR) Simulation


Sales development representatives play a critical role in lead qualification. Our simulation assesses candidates on sales qualification, prospecting, interpersonal skills, written communication, and proactive behavior. Relevant positions include Business Development Representatives and Sales Representatives.


Core tasks:

  • Sales Qualification - Conducts conversations according to a script to determine qualification as a lead.

  • Prospecting - Ability to search and identify potential leads.

  • Interpersonal skills - Ability to communicate confidently & empathetically potential leads.

  • Written communication - Accurately summarize interaction with potential leads.

  • Proactive behavior - The ability to use active listening to strategically nurture the sales prospect & process


Additional measures:

  • Performance time

  • Tone of voice

  • Speech clarity

  • Appropriate Content

  • English proficiency

  • Ability to prioritize

  • Use of service words

  • Proactive answers


Relevant positions: Business Development Representative, Sales representative


Sales Representative Simulation


Junior sales representatives need to excel in selling products and representing the brand. Our simulation evaluates candidates on negotiating sales terms, following sales protocols, prospecting, interpersonal skills, and written communication. Relevant positions include Business Development Representatives and Sales Development Representatives.


Core tasks:

  • Negotiate sales terms - Ability to present sales information and negotiate with clients according to their needs.

  • Follow sales protocols - Ability to follow sales scripts and work protocols.

  • Prospecting - Choose the prospects with the highest likelihood based on their potential to close a deal.

  • Interpersonal skills - Ability to communicate confidently & empathetically potential leads.

  • Written communication - Accurately summarize interaction with potential leads.

Additional measures:

  • Performance time

  • Tone of voice

  • Speech clarity

  • Appropriate Content

  • English proficiency

  • Ability to prioritize

  • Use of service words

  • Using persuasive words


Relevant positions: Business Development Representative, Sales Development Representative


In conclusion, TaTiO's Virtual Job Simulations redefine the recruiting game. They engage candidates, provide comprehensive assessments, and save you time and resources. Elevate your recruiting practices, reduce drop-off rates, and drive efficiency improvements with TaTiO. Let us help you find the perfect match for your agency's needs, ultimately leading to improved outcomes, cost savings, and heightened competitiveness.


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